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IMPORTANT

The World Health Organisation (WHO) have declared the coronavirus (COVID-19) as a global Pandemic.

Our travel insurance policies include a general exclusion regarding any epidemic or pandemic as declared by the WHO.

Therefore there is no cover under any section of this policy for claims in respect of Coronavirus (COVID-19), or any mutation of Coronavirus (COVID-19). This exclusion does not apply to claims under the Emergency Medical and Repatriation Expenses section whilst you are abroad and not travelling against FCO advice.

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Important Notice

Due to COVID-19 we are taking precautionary measures and are operating on reduced staffing and working hours. Therefore, we may not be able to answer your call as quickly as we would like to.

If you are unable to hold, you can email us at enquiries@starttravel.co.uk or use our online contact form and we will be in contact as soon as practicably possible.

Sorry for any inconvenience.

If you’re abroad right now and need emergency assistance, call us on +44(0) 1444 454 540 – our team is available 24 hours a day.

Do you want to make a claim? If you want to make a claim, please visit this page.

Do you have a question about starttravel.co.uk Travel Insurance? Need more information before you book? Check our frequently asked questions page.

If you didn’t find your answer and still need help, please complete the following form:

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Alternatively, you can call our Customer Services team on 0333 320 1240.

Opening hours:
Monday - Friday: 09:00 – 17:30
Bank holidays: Closed

Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX.

View our Policy Documents

July 2020 Onwards

► Policy Document

► Essential Cover IPID

► 4 Star Cover IPID

► 5 Star Cover IPID

► Main Changes

Before July 2020

► Policy Document

► Essential Cover IPID

► 4 Star Cover IPID

► 5 Star Cover IPID

Shared

► Keyfacts

► Important Information

► Terms of Business

► Claim Forms

Cookies Policy | Privacy Statement | Contact Us

starttravel.co.uk is administered by Call Assist Limited. Call Assist is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

This insurance is underwritten by the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G. an Ergo Group Company incorporated and regulated under the laws of Germany. Companies House Registration FC 25660 and Branch Registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstliestungsaufsicht (BAFIN - www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details of the extent of Our regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from Us on request. Our registration number is 220041.

	Essential		4 Star		5 Star
Cover	Sums Insured	Excess	Sums Insured	Excess	Sums Insured	Excess
Emergency medical and repatriation expenses - Hospital confinement benefit - Additional transport and accommodation expenses in the United Kingdom - Funeral expenses - Emergency dental treatment	£10,000,000 N/A £1,000 £1,500 £400	£100 N/A £100 £100 £100	£10,000,000 N/A £2,000 £3,000 £400	£50 N/A £50 £50 £50	£15,000,000 £20 per 24hrs (max £1000) £3,000 £4,000 £400	Nil Nil Nil Nil Nil
Personal accident - Death (aged 18 – 64) - Death (under 18 or over 64) - Loss of limb(s) or sight or permanent total disablement (aged 18-64) - Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)	£5,000 £500 £5,000 N/A	N/A N/A N/A N/A	£10,000 £1,000 £10,000 £1,000	Nil Nil Nil N/A	£20,000 £2,000 £20,000 £2,000	N/A N/A N/A N/A
Withdrawal of services	N/A	N/A	N/A	N/A	£25 per 24 hrs (max £200)	Nil
Provision of screened blood	£5,000	Nil	£5,000	Nil	£5,000	Nil
Cancellation	£1,000	£100	£2,000	£50	£4,000	Nil
Curtailment	£1,000	£100	£2,000	£50	£4,000	Nil
Travel delay and disruption - Delay - Abandonment after 24 hours - Disruption	N/A £1,000 N/A	N/A £100 N/A	£20 per 12 hrs (max £200) £2,000 N/A	Nil £50 N/A	£20 per 12 hrs (max £300) £4,000 £500	Nil Nil Nil
Personal effects/possessions - Single item limit - Spectacles or sunglasses - Valuables limit - Personal money - Cash - Passport or Travel documents	£1,000 £200 £75 £200 £200 £200 £200	£100 £100 £100 £100 £100 £100 Nil	£2,000 £250 £75 £250 £400 £300 £250	£50	£2,500 £300 £75 £300 £400 £400 £300	Nil
Luggage delay	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Personal liability - Property damage - Bodily injury	£100,000 £2,000,000	£100 £100	£100,000 £2,000,000	£50 £50	£100,000 £2,000,000	Nil Nil
Hijack, kidnap and mugging	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Catastrophe	N/A	N/A	£1,000	£50	£1,000	Nil
Legal costs and expenses	£20,000	Nil	£30,000	Nil	£30,000	Nil
Optional gadget cover - Single Article Limit	£500 £300	£100	£750 £500	£50	£1,000 £750	Nil
Optional winter sports cover - Ski equipment - Single item limit - Ski equipment hire - Ski pack - Piste closure - Avalanche closure	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£100 £100 £100 Nil £100 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£50 £50 £50 Nil £50 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	Nil Nil Nil Nil Nil Nil Nil
Optional cruise cover - Missed port departure - Cabin confinement - Itinerary change - Unused excursions - Cruise interruption	£400 £50 per day up to £300 £50 per port up to £300 £300 £300	£100 Nil Nil £100 £100	£500 £75 per day up to £375 £65 per port up to £375 £400 £500	£50 Nil Nil £50 £50	£1,500 £75 per day up to £1,000 £75 per port up to £500 £500 £750	£65 Nil Nil £65 £65
Optional golf cover - Loss of golf equipment - Single item limit - Hire of golf equipment - Loss of green fares	£1,000 £1,000 £200 £300 (£50 per day) £100	£100 £100 £100 £100 Nil	£1,000 £1,000 £200 £300 (£50 per day) £100	£50 £50 £50 £50 Nil	£1,000 £1,000 £200 £300 £50 per day) £100	Nil Nil Nil Nil Nil