Contact Us
Medical Emergency?
If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:
If you are anywhere except the USA, Canada or Mexico
If you are in the USA or Canada
If you are in Mexico
How can we help?
If you have a question about travel insurance or any of the optional extras please take a look at our FAQs as we might be able to answer your question straightaway. However, if you are looking to make a claim please use our make a claim page so we can ensure that you give us everything we need to process your claim as quickly as possible.
FAQs How to Make a ClaimStill need assistance
If you have a general question or would like to know anything about your policy please call 0333 320 1240 Monday - Friday 9am - 5:30pm (UK time).
Alternatively use the details and form below.
Christmas opening:
- 24th December - 9.00am – 1.00pm
- 25th December - Closed
- 26th December - Closed
- 27th December - Closed
- 28th December - Closed
- 29th December - 9.00am – 5.30pm
- 30th December - 9.00am – 5.30pm
- 31st December - 9.00am – 1.00pm
- 1st January 2022 - Closed
- 2nd January 2022 - Closed
- 3rd January 2022 - Closed
- 4th January 2022 - 9.00am – 5.30pm
If your policy number begins with STA please email us: travel.sales@start-travel.uk
Or if your policy begins with SRT please complete the following form:
Fields marked with * are required
Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX
Important Information
To view our user friendly policy documents and see the full policy features, benefits, cover levels and limitations, please click on the link below
View Policy Documents