Contact Us

Medical Emergency?

If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:

If you are anywhere except the USA, Canada or Mexico

If you are in the USA or Canada

If you are in Mexico

How can we help?

If you have a question about travel insurance or any of the optional extras please take a look at our FAQs as we might be able to answer your question straightaway. However, if you are looking to make a claim please use our make a claim page so we can ensure that you give us everything we need to process your claim as quickly as possible.

FAQs How to Make a Claim

Still need assistance

If you have previously purchased a policy and have registered for your account, you can view your policy documents, see the full policy features, benefits, cover levels and limitations by logging in to the Start Travel Portal. You can also manage your policy, including upgrading, renewals, new policies and claims.  

If you have a general question or would like to know anything about your policy please call 0333 320 1240 Monday - Friday 9am - 5:30pm (UK time).

Or email us:

Need to write to us? Please write to, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX