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starttravel.co.uk

C/O Call Assist Ltd
Axis Court
North Station Road
Colchester
Essex
CO1 1UX

Email: enquiries@starttravel.co.uk

Customer Services: 0333 320 1240

Opening hours:
Monday - Friday: 09:00 – 17:30
Bank holidays: Closed
Emergency Assistance Only: +44(0) 1444 454 540

Claims: +44(0)1403 788983
Email: info@ervinssvs.co.uk

View our Policy Documents

► Policy Document

► Essential Cover IPID

► 4 Star Cover IPID

► 5 Star Cover IPID

► Keyfacts

► Important Information

► Terms of Business

► Claim Forms

Cookies Policy | Privacy Statement | Contact Us

starttravel.co.uk is administered by Call Assist Limited. Call Assist is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

This insurance is underwritten by the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G. an Ergo Group Company incorporated and regulated under the laws of Germany. Companies House Registration FC 25660 and Branch Registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstliestungsaufsicht (BAFIN - www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details of the extent of Our regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from Us on request. Our registration number is 220041.

	Essential		4 Star		5 Star
Cover	Sums Insured	Excess	Sums Insured	Excess	Sums Insured	Excess
Emergency medical and repatriation expenses - Hospital confinement benefit - Additional transport and accommodation expenses in the United Kingdom - Funeral expenses - Emergency dental treatment	£10,000,000 N/A £1,000 £1,500 £400	£100 N/A £100 £100 £100	£10,000,000 N/A £2,000 £3,000 £400	£50 N/A £50 £50 £50	£15,000,000 £20 per 24hrs (max £1000) £3,000 £4,000 £400	Nil Nil Nil Nil Nil
Personal accident - Death (aged 18 – 64) - Death (under 18 or over 64) - Loss of limb(s) or sight or permanent total disablement (aged 18-64) - Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)	£5,000 £500 £5,000 N/A	N/A N/A N/A N/A	£10,000 £1,000 £10,000 £1,000	Nil Nil Nil N/A	£20,000 £2,000 £20,000 £2,000	N/A N/A N/A N/A
Withdrawal of services	N/A	N/A	N/A	N/A	£25 per 24 hrs (max £200)	Nil
Provision of screened blood	£5,000	Nil	£5,000	Nil	£5,000	Nil
Cancellation	£1,000	£100	£2,000	£50	£4,000	Nil
Curtailment	£1,000	£100	£2,000	£50	£4,000	Nil
Travel delay and disruption - Delay - Abandonment after 24 hours - Disruption	N/A £1,000 N/A	N/A £100 N/A	£20 per 12 hrs (max £200) £2,000 N/A	Nil £50 N/A	£20 per 12 hrs (max £300) £4,000 £500	Nil Nil Nil
Personal effects/possessions - Single item limit - Spectacles or sunglasses - Valuables limit - Personal money - Cash - Passport or Travel documents	£1,000 £200 £75 £200 £200 £200 £200	£100 £100 £100 £100 £100 £100 Nil	£2,000 £250 £75 £250 £400 £300 £250	£50	£2,500 £300 £75 £300 £400 £400 £300	Nil
Luggage delay	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Personal liability - Property damage - Bodily injury	£100,000 £2,000,000	£100 £100	£100,000 £2,000,000	£50 £50	£100,000 £2,000,000	Nil Nil
Hijack, kidnap and mugging	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Catastrophe	N/A	N/A	£1,000	£50	£1,000	Nil
Legal costs and expenses	£20,000	Nil	£30,000	Nil	£30,000	Nil
Optional gadget cover - Single Article Limit	£500 £300	£100	£750 £500	£50	£1,000 £750	Nil
Optional winter sports cover - Ski equipment - Single item limit - Ski equipment hire - Ski pack - Piste closure - Avalanche closure	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£100 £100 £100 Nil £100 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£50 £50 £50 Nil £50 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	Nil Nil Nil Nil Nil Nil Nil
Optional cruise cover - Missed port departure - Cabin confinement - Itinerary change - Unused excursions - Cruise interruption	£400 £50 per day up to £300 £50 per port up to £300 £300 £300	£100 Nil Nil £100 £100	£500 £75 per day up to £375 £65 per port up to £375 £400 £500	£50 Nil Nil £50 £50	£1,500 £75 per day up to £1,000 £75 per port up to £500 £500 £750	£65 Nil Nil £65 £65
Optional golf cover - Loss of golf equipment - Single item limit - Hire of golf equipment - Loss of green fares	£1,000 £1,000 £200 £300 (£50 per day) £100	£100 £100 £100 £100 Nil	£1,000 £1,000 £200 £300 (£50 per day) £100	£50 £50 £50 £50 Nil	£1,000 £1,000 £200 £300 £50 per day) £100	Nil Nil Nil Nil Nil

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