Contact Us

Medical Emergency?

If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:

If you are anywhere except the USA, Canada or Mexico

If you are in the USA or Canada

If you are in Mexico

How can we help?

If you have a question about travel insurance or any of the optional extras please take a look at our FAQs as we might be able to answer your question straightaway. However, if you are looking to make a claim please use our make a claim page so we can ensure that you give us everything we need to process your claim as quickly as possible.

FAQs How to Make a Claim

Still need assistance

If you have a general question or would like to know anything about your policy please call 033 320 1240 Monday - Friday 9am - 5:30pm (UK time).
Alternatively use the details and form below.

If your policy number begins with STA please email us: travel.sales@start-travel.uk

Or if your policy begins with SRT please complete the following form:

Fields marked with * are required


Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX

Important Information

To view our user friendly policy documents and see the full policy features, benefits, cover levels and limitations, please click on the link below

View Policy Documents