Annual multi-trip and single trip insurance

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COVID-19

Unfortunately with the recent events taking place, our insurer ERV has come to the decision to stop sales of travel insurance due to COVID-19 (Coronavirus).

We agree that stopping these sales will help them and starttravel.co.uk concentrate on our existing customers and will help us monitor the ongoing situation.

We apologise for any inconvenience this may have caused.

If you would like to see some advice about the COVID-19 Virus (Coronavirus) please click here.

Please note that any claims relating to COVID-19 will not be covered under any policies purchased on or after 16/03/2020.

Contact US

If you’re abroad right now and need emergency assistance, call us on +44(0) 1444 454 540 – our team is available 24 hours a day.

Do you want to make a claim? If you want to make a claim, please visit this page.

Do you have a question about starttravel.co.uk Travel Insurance? Need more information before you book? Check our frequently asked questions page.

If you didn’t find your answer and still need help, please complete the following form:

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Your Query*

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Alternatively, you can call our Customer Services team on 0333 320 1240.

Opening hours:
Monday - Friday: 09:00 – 17:30
Bank holidays: Closed

Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX.

View our Policy Documents

► Policy Document

► Essential Cover IPID

► 4 Star Cover IPID

► 5 Star Cover IPID

► Keyfacts

► Important Information

► Terms of Business

► Claim Forms

Cookies Policy | Privacy Statement | Contact Us

starttravel.co.uk is administered by Call Assist Limited. Call Assist is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

This insurance is underwritten by the United Kingdom branch of Europäische Reiseversicherung (ERV) A.G. an Ergo Group Company incorporated and regulated under the laws of Germany. Companies House Registration FC 25660 and Branch Registration BR 007939. ERV is authorised by the Bundesanstalt für Finanzdienstliestungsaufsicht (BAFIN - www.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details of the extent of Our regulation by the Prudential Regulation Authority, and regulation by the Financial Conduct Authority are available from Us on request. Our registration number is 220041.

	Essential		4 Star		5 Star
Cover	Sums Insured	Excess	Sums Insured	Excess	Sums Insured	Excess
Emergency medical and repatriation expenses - Hospital confinement benefit - Additional transport and accommodation expenses in the United Kingdom - Funeral expenses - Emergency dental treatment	£10,000,000 N/A £1,000 £1,500 £400	£100 N/A £100 £100 £100	£10,000,000 N/A £2,000 £3,000 £400	£50 N/A £50 £50 £50	£15,000,000 £20 per 24hrs (max £1000) £3,000 £4,000 £400	Nil Nil Nil Nil Nil
Personal accident - Death (aged 18 – 64) - Death (under 18 or over 64) - Loss of limb(s) or sight or permanent total disablement (aged 18-64) - Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)	£5,000 £500 £5,000 N/A	N/A N/A N/A N/A	£10,000 £1,000 £10,000 £1,000	Nil Nil Nil N/A	£20,000 £2,000 £20,000 £2,000	N/A N/A N/A N/A
Withdrawal of services	N/A	N/A	N/A	N/A	£25 per 24 hrs (max £200)	Nil
Provision of screened blood	£5,000	Nil	£5,000	Nil	£5,000	Nil
Cancellation	£1,000	£100	£2,000	£50	£4,000	Nil
Curtailment	£1,000	£100	£2,000	£50	£4,000	Nil
Travel delay and disruption - Delay - Abandonment after 24 hours - Disruption	N/A £1,000 N/A	N/A £100 N/A	£20 per 12 hrs (max £200) £2,000 N/A	Nil £50 N/A	£20 per 12 hrs (max £300) £4,000 £500	Nil Nil Nil
Personal effects/possessions - Single item limit - Spectacles or sunglasses - Valuables limit - Personal money - Cash - Passport or Travel documents	£1,000 £200 £75 £200 £200 £200 £200	£100 £100 £100 £100 £100 £100 Nil	£2,000 £250 £75 £250 £400 £300 £250	£50	£2,500 £300 £75 £300 £400 £400 £300	Nil
Luggage delay	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Personal liability - Property damage - Bodily injury	£100,000 £2,000,000	£100 £100	£100,000 £2,000,000	£50 £50	£100,000 £2,000,000	Nil Nil
Hijack, kidnap and mugging	N/A	N/A	N/A	Nil	£50 per 24hrs (max £250)	Nil
Catastrophe	N/A	N/A	£1,000	£50	£1,000	Nil
Legal costs and expenses	£20,000	Nil	£30,000	Nil	£30,000	Nil
Optional gadget cover - Single Article Limit	£500 £300	£100	£750 £500	£50	£1,000 £750	Nil
Optional winter sports cover - Ski equipment - Single item limit - Ski equipment hire - Ski pack - Piste closure - Avalanche closure	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£100 £100 £100 Nil £100 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	£50 £50 £50 Nil £50 Nil Nil	£1,000 £750 £250 £100 (£20 per day) £250 £300 (£20 per day) £300 (£20 per day)	Nil Nil Nil Nil Nil Nil Nil
Optional cruise cover - Missed port departure - Cabin confinement - Itinerary change - Unused excursions - Cruise interruption	£400 £50 per day up to £300 £50 per port up to £300 £300 £300	£100 Nil Nil £100 £100	£500 £75 per day up to £375 £65 per port up to £375 £400 £500	£50 Nil Nil £50 £50	£1,500 £75 per day up to £1,000 £75 per port up to £500 £500 £750	£65 Nil Nil £65 £65
Optional golf cover - Loss of golf equipment - Single item limit - Hire of golf equipment - Loss of green fares	£1,000 £1,000 £200 £300 (£50 per day) £100	£100 £100 £100 £100 Nil	£1,000 £1,000 £200 £300 (£50 per day) £100	£50 £50 £50 £50 Nil	£1,000 £1,000 £200 £300 £50 per day) £100	Nil Nil Nil Nil Nil

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