Annual multi-trip and single trip insurance
Contact us: 0333 320 1240
OPENING TIMES: MONDAY - FRIDAY 09:00 - 17:30
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Important Notice

Due to COVID-19 we are taking precautionary measures and are operating on reduced staffing and working hours. Therefore, we may not be able to answer your call as quickly as we would like to.
Sorry for any inconvenience.

If you’re abroad right now and need emergency assistance:
+44 (0) 1444 454 540 (if You are anywhere except the USA, Canada or Mexico)
Tel: +1-844-780-0494 (toll free if You are in the USA or Canada)
Tel: 00 1 819 780 0494 (if You are in Mexico)
Do you want to make a claim? If you want to make a claim, please visit this page.
Do you have a question about starttravel.co.uk Travel Insurance? Need more information before you book? Check our frequently asked questions page.
If you didn’t find your answer and still need help,
And your policy number begins with STA please email us: travel.sales@start-travel.uk
Or if your policy begins with SRT please complete the following form:
* Required Information
Your Query*
Name*
Tel*
Email*:
Policy Number
Message*
Alternatively, you can call our Customer Services team on 0333 320 1240.
Opening hours:
Monday - Friday: 09:00 – 17:30
Bank holidays: Closed
Need to write to us? Please write to starttravel.co.uk, C/O Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX.

starttravel.co.uk is arranged and administered by Taurus Insurance Services Limited, www.taurus.gi, and is underwritten by Great Lakes Insurance SE.

starttravel.co.uk is a trading style of Call Assist Limited which is authorised and regulated by the Financial Conduct Authority, Firm Registration Number 304838. Registered address: Axis Court, North Station Road, Colchester, Essex CO1 1UX. Registered in England and Wales. Registered number: 03668383

Taurus Insurance Services Limited is an insurance intermediary licensed and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK. Taurus are registered with the Financial Conduct Authority in the UK under registration number 444830. Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised by Bundesanstalt für Finanzdienstleistungsaufsicht and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority: register number 769884. These details can be checked on the Financial Services Register by visiting www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

3 Star 4 Star 5 Star
Cover Sums Insured Excess Sums Insured Excess Sums Insured Excess
Emergency medical and repatriation expenses
- Hospital confinement benefit


- Mugging Hospitalisation benefit


- Emergency dental treatment
- Additional transport and accommodation expenses in the United Kingdom
- Funeral expenses
£10,000,000

£20 per 24 hours up to £500

£20 per 24 hours up to £500

£250
£1,000

£1,000
£100

Nil


Nil


£100
Nil

Nil
£10,000,000

£50 per 24hours up to £1,500


£50 per 24hours up to £1,500


£400
£2,000

£5,000
£50

Nil


Nil


£50
Nil

Nil
£15,000,000

£50 per 24hours up to £2,000


£50 per 24hours up to £2,000


£1,000
£3,000

£5,000
Nil

Nil


Nil


Nil
Nil

Nil
Cancellation £1,000 £100 £2,500 £50 £5,000 Nil
Curtailment and loss of holiday £1,000 £100 £2,500 £50 £5,000 Nil
Personal accident
- Death (aged 18 – 64)
- Death (under 18 or over 64)
- Loss of limb(s) or sight or permanent total disablement (aged 18-64)
- Loss of limb(s) or sight or permanent total disablement (under 18 or over 64)

£5,000
£1,000
£5,000

£1,000


Nil
Nil
Nil

Nil


£10,000
£2,500
£10,000

£2,500


Nil
Nil
Nil

Nil


£20,000
£5,000
£20,000

£5,000


Nil
Nil
Nil

Nil

Personal possessions
- Single item limit
- Valuables
£1,000
£200
£200
£100
£100
£100
£2,000
£250
£250
£50
£50
Nil
£3,000
£750
£1,000
Nil
Nil
Nil
Personal money
Cash
£200
£200
£100
£100
£400
£300
£50
£50
£400
£400
Nil
Nil
Passport and other documents £200 £100 £250 £50 £300 Nil
Gadget
Acciental damage, theft, malicious damage and loss
Single item, pair or set
Unauthorised use
£1,000

£500
£1,000
£100

£100
Nil
£2,000

£500
£1,000
£50

£50
Nil
£3,000

£750
£1,000
Nil

Nil
Nil
Enhanced Gadget (Optional)
Acciental damage, theft, malicious damage and loss
Single item, pair or set
Unauthorised use
£1,000

£500
£1,000
£100

£100
Nil
£2,000

£750
£1,000
£50

£50
Nil
£3,000

£1,000
£1,000
Nil

Nil
Nil
Baggage delay on outward journey Nil Nil £25 after each 12 hours of delay up to £250 Nil £50 after each 12 hours of delay up to £500 Nil
Missed departure £300 £100 £500 £50 £750 Nil
Travel delay and abandonment
Travel delay benefit

Abandonment after 12 hours delay
£25 per 12 hours up to £250
£1,000
Nil

£100
£35 per 12 hours up to £350

£2,500
Nil

£50
£50 per 12 hours up to £500

£5,000
Nil

Nil
Extended travel disruption (optional)
A. Cancellation or Curtailment
B. Aleternative accomodation

C. Enforced stay
Delayed benefit

Additional travel expensives
Prescription medication
£1,000
£1,000


£150 per day up to £1,500
£2,000
£200
£100
£100


Nil

Nil
Nil
£2,500
£2,500


£150 per day up to £1,500

£2,000
£200
£50
£50


Nil

Nil
Nil
£5,000
£5,000


£150 per day up to £1,500

£2,000
£200
Nil
Nil


Nil

Nil
Nil
Personal liability £2,000,000 £100 £2,000,000 £50 £2,000,000 Nil
Hijack Nil Nil £150 per day up to £1,500 Nil £200 per day up to £2,000 Nil
Legal cost and expenses £25,000 Nil £25,000 Nil £25,00 Nil
Financial failure cover
Schedule airline failure
End supplier failure
£1,000
Nil
Nil
Nil
£2,500
£2,500
Nil
Nil
£2,500
£2,500
Nil
Nil
Winter sports (optional)
A. Winter sports equipment - loss, theft or damage
Replacement or repair
Hire of replacement equipment

B. Winter sports equipment - delay
Hire of replacement equipment
C. Ski pass - loss or theft
D. Ski pack - illness or injury
E. Ski pack or alternative resport - piste closure
F. Travel disruption - avalanche or landslide
£500
£20 per day up to £300


£20 per day up to £300
£200
£20 per day up to £300
£20 per day up to £300

£300

£100
Nil


Nil
£100
Nil
Nil

Nil

£750
£30 per day up to £450


£30 per day up to £450
£250
£30 per day up to £450
£30 per day up to £450

£450

£50
Nil


Nil
£50





£1,000
£40 per day up to £600


£40 per day up to £600
£300
£40 per day up to £600
£40 per day up to £600

£600

Nil
Nil


Nil
Nil
Nil
Nil

Nil

Golf (optional)
A. Golf Equipment - loss, theft or damage
Replacement or repair
Single item limit
B. Hire of replacement equipment
C. Green fees
D. Hole in One
£1,000
£300
£25 per day up to £250
£25 per day up to £250
£50
£100
£100
Nil
Nil
Nil
£1,500
£400
£40 per day up to £400
£40 per day up to £400
£75
£50
£50
Nil
Nil
Nil
£2,000
£500
£50 per day up to £500
£50 per day up to £500
£100
Nil
Nil
Nil
Nil
Nil
Pet care
Kennel and cattery fees
£25 per day up to £250 Nil £40 per day up to £400 Nil £50 per day up to £500 Nil
Wdding and civil partnership ceremonies (optional)
A. Ceremonial items - loss, theft or damage
Ceremonial Attire
Ceremonial Gifts
Ceremonial Gifts - cash
Ceremonial Rings
Single item limit
B. Restaging photographs, video and digital media
C. Replacement photographs, video and digital media
£1,000
£500
£150
£500
£250
£500

£500

£100
£100
£100
£100
£100
£100

£100

£1,500 per person
£750
£150
£750
£375
£750

£750

£50
£50
£50
£50
£50
£50

£50

£2,000 per person
£1,000
£150
£1,000
£500
£1,000

£1,000

Nil
Nil
Nil
Nil
Nil
Nil

Nil

Cruise (optional)
A. Missed port
B. Cabin confinement
C. Unused excursions
D. Increased personal baggage limits
Single item limit
Valuables limit
E. Evening wear

£1,000 per person
£500
£150
£2,500
£500
£500
Nil

£100
£100
£100
£100
£100
£100
Nil

£1,500 per person
£750
£150
£3,000
£750
£750
£100

£50
£50
£50
£50
£50
£50
£50

£2,000 per person
£1,000
£150
£3,500
£1,000
£1,000
£150

Nil
Nil
Nil
Nil
Nil
Nil
Nil
COVID-19
Cancellation
Curtailment
Emergency medical and repatriation expenses
£1,000
£1,000
£10,000,000

£100
£100
£100

£2,500
£2,500
£10,000,000

£50
£50
£50

£5,000
£5,000
£15,000,000

Nil
Nil
Nil

Rental vehicle excess waiver (optional)
Excess/Deposit
Roof
Windscreen, windows and sunroof
Undercarriage
Tyres (for Repalcement)
Tyres (for replair)
£2,000
£600
£800
£500
£100 each tyre
£50 each tyre
Nil
Nil
Nil
Nil
Nil
Nil
£2,000
£600
£800
£500
£100 each tyre
£50 each tyre
Nil
Nil
Nil
Nil
Nil
Nil
£2,000
£600
£800
£500
£100 each tyre
£50 each tyre
Nil
Nil
Nil
Nil
Nil
Nil
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