Make a Claim

If the unfortunate should happen on your trip, we're here to help make your claim journey as stress-free as possible.

If you need to make a claim on your travel insurance, simply download, print and complete the appropriate from and return with all supporting documentation to the address below.

Airlines cancelling flights due to staffing issues and delays at airports.

When an airline cancels a flight you are entitled to certain refunds and compensation from the airline.

We ask that before you contact us in relation to costs arising from the recent spate of flight cancellations that you first directly approach your airline, tour operator or packaged holiday organiser.

If you are unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim'.

Our claims teams are currently handling a large volume of calls and cases and we would appreciate your patience as there may be a delay in responding to calls or claims submitted.

Our 24-hour medical emergency helpline remains open and operating as normal, but we would politely remind customers that this line should only be used for medical emergencies when travelling.

Medical Emergency?

If you're abroad right now and need emergency assistance use the numbers below, any time of day or night:

If you are anywhere except the USA, Canada or Mexico

If you are in the USA or Canada

If you are in Mexico

Before you make a claim


  1. The Travel Insurance Certificate together with the receipt issued by the Travel Agent showing payment of the Insurance Premium.
  2. The Tour Operators or Travel Providers booking document(s) showing the total cost of the holiday.
  3. Travel Tickets (Airline/Ferry/Coach etc.)
  4. Your Travel Itinerary
  5. A photocopy of your passport page showing your photograph, name and date of birth
    (This is only required to verify the identity of the claimant(s))
  6. Documents to support any discount given to you for your Travel Arrangement

Please read our guide before making a claim

Guide to Making a Claim

For all Travel claims

(except: Gadget, Financial Failure or Legal Costs and Expenses, see below)

Contact: Claims, 308-314 London Road, Hadleigh, Benfleet, Essex, SS7 2DD


Here you will be able to submit your claim online for all claims other than those shown below.

If you’re unable to submit your claim online you can also contact us using the following:


Tel: 0330 175 7856 (local rate call)

We can send You a claim form either by post or by email or You can download one from

For all Gadget, Financial Failure or Legal Costs and Expenses Claims

Contact: Taurus Insurance Services Ltd, Suite 2209-2217 Eurotowers, Europort Road, Gibraltar.

Online: Online Claims Portal


Tel: 0330 175 7856 (local rate call)

Contact: DAS Legal Expenses Insurance Company Limited, DAS House, Quay Side, Temple Back, Bristol, BS1 6NH.


Tel: 0330 175 7856 (local rate call)

Fax: +44 (0)117 934 2109

Contact: IPP Claims at Sedgwick, Oakleigh House, 14-15 Park Place, Cardiff, CF10 3DQ.


Tel: 0330 175 7856 (local rate call)