Posted on 20 April 2017

Spring has finally done its thing in the UK, but – as any long-term resident of this nation knows – that's no guarantee it'll be blue skies until October. Bad weather can happen anytime, and when it does, the chances of flight cancellations increase.

And let's not even get started on the possibility of volcanic dust clouds or airline strikes.

Here we offer some helpful tips on what to do if your flight gets delayed or cancelled and how to get home safe and sound.

Compensation - can I get it?

Suffered a delay of three hours or more when flying to or from a European Union airport? Then you are entitled to the same compensation as those whose flights were cancelled. Short notice cancellations often elicit compensation for the inconvenience. But, and it's a big but, if your flight was cancelled for reasons beyond the airline's control – such as freak weather conditions, a volcanic dust cloud or a strike – the airline is not legally obliged to pay compensation. As regards most airlines, you should be able to get a refund, or get booked onto an alternative flight to your destination.

Claiming for a delayed or cancelled flight?

Download a claim letter template here

Rebooked on another flight - will I get compensated?

If you've been rebooked and have to wait for more than two hours (short haul) or four hours (long haul) you can expect food and drink vouchers from the airline. For delays caused by events out of the airline's control, you may be able to claim these expenses on your travel insurance.

Long delays: who pays for accommodation and food?

If you are flying with an EU based airline or you are leaving from an EU airport, your food and any overnight hotel costs will be provided by the airline. Non-EU carriers should also provide accommodation, but may not give you food. Your travel insurance may cover any costs that the airlines do not. A number of factors are looked at when determining whether or not to provide accommodation. Length of delay, and how far you are from home are among these criteria.

Cancellations due to strikes: what can my airline do for me?

Strikes are considered 'extraordinary circumstances' so airlines are not obliged to pay compensation. However, they must help you if the delay is a long one. This assistance may take the form of food and accommodation provision.

Missed connecting flights: will I be compensated?

If you miss a connecting flight that was provided by the same carrier as the preceding one, you can expect to be rebooked for free. But if you booked with two different airlines and miss the second flight, you won't be entitled to any compensation, food or accommodation.

Peace of mind

Get extra protection against delayed and cancelled flight costs, with travel insurance from starttravel.co.uk.

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